Naxca

Legal

Privacy policy

Effective date: 22 July 2025

This privacy policy explains how Naxca LTD ("we", "us" or "our") collects, uses, stores and protects personal data. We are committed to protecting your privacy in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Naxca LTD is a company registered in the United Kingdom. For the purposes of data protection law, we are the data controller and, where relevant, the data processor.

2. What data we collect

We may collect and process the following types of personal data:

  • Name and contact information (email, phone number)
  • Device identifiers (for example IP address and browser type)
  • Usage data related to our services and websites
  • Information submitted through contact forms or support channels

3. How we use your data

We use personal data strictly for legitimate business purposes, including:

  • Providing and maintaining our services
  • Responding to enquiries or support requests
  • Improving our website and user experience
  • Complying with legal or regulatory obligations

4. Lawful basis for processing

We process personal data under the following lawful bases:

  • Your consent (where applicable)
  • Performance of a contract
  • Compliance with legal obligations
  • Our legitimate business interests (for example improving our services)

5. Data retention

We keep personal data only for as long as necessary for the purposes it was collected for, including legal, accounting or reporting requirements. When data is no longer needed it is securely deleted or anonymised.

6. Data sharing

We do not sell, rent or trade your personal data. We may share data with trusted service providers who help us deliver our services, but only under strict confidentiality and data processing agreements.

7. International transfers

If your data is transferred outside the UK or EEA, we make sure it is protected by appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

8. Your rights

Under UK data protection law you have:

  • The right to access your personal data
  • The right to rectify inaccurate data
  • The right to erasure ("right to be forgotten")
  • The right to restrict or object to processing
  • The right to data portability
  • The right to withdraw consent (where applicable)
  • The right to lodge a complaint with the ICO

9. Data security

We use appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse or disclosure.

10. Contact us

If you have any questions or requests about this policy or your data, contact Naxca LTD at privacy@naxca.io.

11. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised effective date.